Privacy Policy

Cityus SARL (“Cityus”) is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.cityus.com or booking one of our apartments, you are accepting and consenting to the practices described in this policy.

Data We Collect:

The information you provide us may include your name, address, email address, contact number, identity documentation, and financial and credit card information.

Purposes for Which the Information is Collected:

We collect and process your personal data for the following purposes:

To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products, and services that you request from us.
To contact you regarding your reservation and throughout your stay with us.
To invoice you for the services provided.
To comply with legal obligations by informing the relevant authorities about your stay.
To provide selected third parties, where necessary, with information regarding your stay.
To maintain proper records required by the Communal, Cantonal, and Federal authorities.
To contact you in the event of an emergency.

How the Information is Collected:

You may provide us with information about yourself by filling in request or reservation forms on our website www.cityus.com our booking platform, or through correspondence with us by phone, email, or otherwise during the course of your stay with us.

Who We Share This Information With:

We may share your information with the following parties:

Cityus employees who are required to ensure your stay with us is problem-free.
Relevant tax or legal authorities as required by law.
Selected third parties or business stakeholders internationally, in relation to your reservation with us.

Data Retention:

Cityus does not store your data for longer than is strictly required for practical, commercial, and law enforcement reasons. We have systems in place to ensure that data is not kept for longer than is necessary to provide services to you.

Data Controller:

Our Data Controller, responsible for the privacy of our customers, is Annabel Nokes, our director.

Cookie Statement:

Cityus uses cookies on customer-facing websites and apps to collect data for analytical purposes through Google Analytics. You may opt-out of this by visiting the following link: Google Analytics Opt-out Browser Add-on (only for desktop).

Mailchimp:

We use Mailchimp – a third party website that allows us to collect information from you when you subscribe to our online mailing list form. We use MailChimp as a mailing list tool, so that we can store your name, email address, company and phone number. Subscribers can opt- out and unsubscribe any time. Read Mailchimp’s Data policy at this link – Mailchimp Data Security and Privacy | Mailchimp

Microsoft Office 365

We use Microsoft Office 365. All the data is stored in one or more data center locations within the European Union. Read more about the protection and privacy policies of Microsoft at this link – Privacy – Microsoft privacy

Security:

Cityus observes reasonable procedures to prevent unauthorized access to, and the misuse of, information including personal data. We use appropriate business systems and procedures to protect and safeguard information, including personal data. Only authorized personnel are permitted to access personal data in the course of their work.

Respecting Your Rights:

You have the right to ask us to delete, modify, or provide a copy of your data. To exercise your right, please email us at info@cityus.com, and we will respond within 48 hours.