Simple Process to Book

1

Browse our
website

2

Send booking
request

3

Receive
confirmation

4

Move in
and relax

What to expect

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Modern bright apartments

Choose whether you prefer a new build or a renovated traditional building. Every detail is designed to help you feel at home, whether you are working, hosting or relaxing, from the moment you step through the door.

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Prime location

Our prime locations mean that you are where the action is. Your apartment will offer easy access to everything a vibrant city has to offer, shops, bars, cafés, and public transport. Parking is also available in most locations.

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Secure living

Safety is a key priority at Cityus so all our apartments are located in safe central locations, or family friendly residential areas. All buildings are secured with a permanently locked outer door.

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Sustainable and energy efficient

Our commitment is to make your stay carbon neutral.

 

Follow our Journey

What is included

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Bespoke furniture

You’ll find everything you need in your new apartment to settle in, from a comfortable bed, a large desk for home working, a fully equipped kitchen.

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All utility bills included

Your rent covers electricity, gas, water, and TV subscriptions plus high speed individual WIFI.

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Pet friendly options

We are delighted to welcome your companion in most of our locations.

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Personal service

As well as offering a personal check-in or checkout, we provide you with a 24-hour guest support line, to put your mind at ease.

Flexible Living

As a Cityus guest we understand that you want flexibility. Our aim is to take all the stress away so you can enjoy your new home from the word go. We will do everything we can to meet any special requirements. We want to enable you to take full advantage of today’s possibility to live flexibly – to travel and work from anywhere for any amount of time.

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All you need at the push of a button

You can run your stay from your mobile with the Cityus App. It is designed to provide you with all the information you need before, during and after your stay.

Google maps directions

Detailed inventory

Virtual tour

Cleaning schedule

Appliance manuals

Apartment information and eco-friendly tips

Community and events

Ordering additional services

Our environmental commitment

 

We are very aware of our impact as a company and are constantly striving to minimise it. This level of care follows through to our concern for the well-being of our guests, and the wider communities in which we live and work. Discover how we minimise your environmental footprint during your stay and support local communities.

Follow our Journey

Still searching? We’d love to chat

 

If you don’t see your perfect apartment amongst our listings, please get in touch with our team at info@cityus.com – we’ll be happy to help you find something closer to what you’re looking for and tailor it to your needs.

FAQs

I’ve submitted my request, what happens now?

 

First we’ll confirm your booking and, if needed to comply with local laws, we will send a lease contract with rental notification for you to sign. Once payment is made, you will receive your check-in information.

Rent, furniture and kitchen equipment, charges (hot water, heating, and building services) and parking (if mentioned in the apartment description).

Utilities (electricity, gas), TV & internet subscriptions, insurance, damage waiver up to CHF120, initial supply of linen and our admin fee.

Final clean fee. We ask you to leave the apartment as you found it but we automatically send in our cleaning team to do a deep clean. This one-off charge will be included in your first invoice.

Any extras that you require such as airport transfer, pet fees, weekly cleaning and additional furniture items will be charged at an additional cost.

We will confirm your booking online. A lease contract with rental notification may need to be signed to comply with local laws. Once first rent, final cleaning fee and deposit (if required) are paid, you will receive your check-in information. Payment can be made online or by bank transfer, within 48 hours of your booking. You will not be entitled to check-in until we have received the initial one month’s rental and the deposit (if required).

Civil liability insurance. This is included on request, and covers incidental damage to people or property. Additional pet cover can be purchased. There is an excess to pay in the case of damage of CHF500.

Before arrival: You can cancel 30 days or more before arrival. Otherwise, a minimum of one month’s rent is due.

During your stay: You can cancel with 30 days written notice for the end of the month.

Long term bookings: If you secured a discounted rate (more than 3 months) any early departure will incur additional fees based on your actual stay.

Note: The first month’s service fee is non-refundable.

Yes, subject to availability and subject to 30 days prior notice for the end of the month (15 days for studios). If you do not request an extension within this time frame, we cannot guarantee that your apartment will not have been re-let.

Parking is available at most apartments and included in the price. Search for apartments with parking if this is essential for you. For a few apartments it is an optional extra. Where not available we can also assist with local parking solutions so don’t hesitate to ask.

We welcome pets at most of our locations. A pet fee of 150CHF per month will be applied. Size limits and breed restrictions may also apply depending on the size of the apartment.

Yes, you can register with the local authority at all of our apartments.

Check-in is after 3:00pm.

Check-out is before 10:00 am on the day of departure.

We always strive to offer you a personalized check-in so we can welcome you and show you how the apartment works.

There is an inventory list in every apartment description. All apartments are fully furnished with a smart TV, high speed personal WIFI, bed sheets and bathroom towels. A safe is available at selected properties.

Microwave and oven (sometimes combined).

Induction or ceramic stove.

Fridge and freezer.

Dishwasher (except in some studios).

Toaster, kettle and coffee machine.

Washing machine and dryer (mostly in apartment but occasionally a laundry facility in the building). This is also indicated in the apartment description.

Safe (in most buildings).

We are happy to supply a baby cot with linen and a highchair on request. Fees apply of CHF150 per item.

We will require your ID. If you are a direct client and it is a rental of three months or over and you are paying by instalments, we also require proof of your salary and a declaration that you do not have any debts.

Weekly cleaning and change of linen are not included. Please contact us if you would like weekly cleaning and we can arrange this.

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